![]() Let AutoUpdate install updates and then restart your Mac. After, in any Office application go to the Help menu and choose Check for Updates to launch the AutoUpdate app. ![]() ![]() Open the App store and click on the Updates button. Make sure your Mac has a working internet connection, then: I think the first troubleshooting step to take is:Įnsure your Mac and Office have the latest updates. Is the version 16.12 or something else? If it is something else, do the following, then test again and reply with the results. Go to the Word menu and choose About Word.
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